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Terms & Conditions

This website (“Website”) is owned and operated by Palmlog Group Sdn Bhd (“Company”). The use of this Website is governed by the Terms and Conditions set forth. By using, accessing or downloading materials from this Website, you agree to follow the terms and provisions as outlined in this legal notice, which apply to all visits to the Company Website, both now and in the future. 

The information and materials provided by the Company may be used for informational purposes only. You may view, download and copy information and materials available on this Website solely for your personal and non-commercial use. You may also use such material within your organization in connection with the support of the Company’s products and services. As a condition of use, you agree not to modify or revise any of the material in any manner, and to retain all copyright and other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorized. Any violation of the foregoing may result in civil and/or criminal liabilities.


Ownership Of Information And Materials
The content available on or from this Website is the copyrighted work of the Company.  Unauthorized use of this content may violate copyright, trademark and other laws. Any rights not expressly granted herein are reserved.



By using this Website to make reservations with the Company, you agree to be bound by all of such standard terms and conditions and by any other policies, terms and conditions that may apply.  

By using this Website to make reservations, you hereby authorize the Company to use your personal information including credit/ debit card information that you provide to us for the purpose of the reservation.   

By using this Website or channels owned or operated by third parties to make reservations, you acknowledge that there may be technical inaccuracies, typographical errors or mistakes in the information displayed or otherwise provided including but not limited to room rates, occupancy levels or availability. The Company assumes no responsibility or liability for any such inaccuracies, errors or mistakes nor be obliged to honour reservations based on such inaccuracies, errors or mistakes. The Company reserves the right to make changes, corrections, cancellations and/or improvements to information displayed on this Website or otherwise provided, at any time without notice, including confirmed reservations based on such inaccuracies, errors or mistakes in the information provided or displayed on this Website or channels owned or operated by third parties.


The Company reserves the right to require proper proof of identity (e.g. passports or national identity cards) from all persons checking in. The Company has the absolute discretion to refuse to check in if the identity does not match with the person mentioned in your reservation or if anyone refuses to provide the requisite proof of identity to the Company. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent or unauthorized purposes.


Cancellation policy

The cancellation policy will normally be provided to you along with the confirmation of your reservation. Any cancellation of your reservation through this Website must comply with the cancellation policy applicable to the reservation.



You are advised not to bring expensive jewellery, precious goods or excessive amounts of cash onto the hotel premises and you do so at your own risk. While the hotel provides reasonable security, the hotel is not designed as high security areas for the safekeeping of expensive jewellery, precious goods or large sums of cash. Please ensure that all items of value are always stored securely and not left unattended. In-room safety deposit boxes are available for your use. To the extent permissible by law, we will not be liable for any loss of or damage to any property brought onto the hotel premises. In the event that we are found to be liable for any such loss or damage, we shall not be liable for such loss and damage to an amount exceeding the statutory limitation available under the applicable local laws and regulations.   

All comments, feedback, information, or other content submitted to the Company through or in association with this Website shall be considered non-confidential.  By submitting such comments, information, feedback, or other content, you agree to a no-charge assignment to the Company of worldwide rights to use, copy, modify, display and distribute the submissions. The Company may use such comments, information or content in any way it chooses in an unrestricted basis.


The Company strives to provide you with useful, accurate, and timely content on this Website.  It assumes no responsibility for the accuracy and completeness of this content. The Company may change the content available at this Website, or to the product or service described in them, at any time without notice.

All information and materials available at this Website are provided “as is” without any warranties of any kind, either express or implied, and the Company disclaims all warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement of intellectual property or arising from a course of dealing, usage or trade practice. In no event shall the Company be liable for any damages whatsoever (including, without limitation, indirect, special, consequential or incidental damages or those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this Website, any Websites linked to this Website, or the materials or information contained at any or all such Websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the materials or information on this Website results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

Consequences of Non-Compliance  

If you fail to comply with the Terms and Conditions, without prior notice and without any liability to you or any other person, we reserve the right to take all or any of the following actions:

  1. cancellation or modification of your reservation(s) or transaction(s);

  2. issuance of a warning to you;

  3. termination, restriction or suspension of your use of or access to any or all part of the Website;

  4. commencement of legal action against you; or

  5. disclosure of information about you to law enforcement authorities as we may determine in our sole discretion.

The above is not exhaustive. We may take any other action in our absolute discretion. 


Hotel Policy 

By making reservations, you agree to comply with and be bound by all house rules, regulations, disclaimers, waivers of liability, and policies as prescribed by the Company from time to time; all reasonable directions, orders and/or instructions imposed by the Company; and all applicable local laws and regulations.

For safety, security and housekeeping reasons, the Company reserves the right to enter a guest room at least once a day even if the “Do Not Disturb” sign is on.

Your non-compliance of any of the above will constitute a breach of the Terms and Conditions. In such an event, the Company reserves the right to take all necessary action, including without limitation the actions set out in “Consequences of Non-Compliance” above, requiring you to leave with no compensation and/or seeking compensation for loss suffered by the Company.

Nothing contained in the Terms and Conditions shall constitute a waiver by the Company or shall compromise the Company/s rights to rely on and enforce all statutory limitations, defences and powers available to it under local laws and regulations.   


We retain our right to exercise or enforce any right contained in the Terms and Conditions. In the event that we fail to take action, it shall not be deemed as a waiver of our right or prevent us from taking subsequent action in respect of that right or of any other right.

In the event of any provision of the Terms and Conditions being found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of the Terms and Conditions. All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.

The Terms and Conditions are written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of the Terms and Conditions, the English version shall prevail.


If you have questions regarding Palmlog Group Sdn Bhd Terms and Conditions, please email

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